Refund policy
At Maploria, we want you to feel comfortable when shopping with us. We understand that occasionally a product may not meet your expectations or an issue may occur during delivery.
This Return & Refund Policy explains the conditions and procedures applicable to return and refund requests made through Maploria.space.
1. 30-Day Return Policy
We offer eligible customers a 30-day free return and refund period.
The 30-day period begins on the date your order is confirmed as delivered by the relevant shipping carrier or delivery service.
To request a return, please contact us at:
Your request must be submitted within 30 days of delivery.
2. Return Eligibility
To qualify for a return, the product should generally be:
- In the same condition in which it was received
- Unused or not intentionally damaged
- Complete with included components, where applicable
- Accompanied by reasonable proof of purchase
- Returned according to the instructions provided by our customer support team
We understand that customers may need to inspect a product after receiving it. Reasonable inspection does not automatically make an item ineligible for return.
3. Free Returns
For approved eligible returns, Maploria may provide a return solution without charging the customer a standard return fee.
The specific return procedure may depend on the customer's location, the product and the fulfillment method used for the original order.
Please contact us before returning any item.
Do not send a return to our business address unless our customer support team has specifically instructed you to do so.
Items sent without authorization or to an incorrect location may experience significant delays or may not be successfully identified.
4. Damaged or Defective Products
Please inspect your order after delivery.
If your product arrives damaged or appears to have a manufacturing defect, contact us as soon as reasonably possible at support@maploria.space.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the shipping packaging, if relevant
Our team will review the information provided and determine an appropriate resolution.
Depending on the circumstances, a resolution may include a replacement, refund or another reasonable solution.
5. Incorrect Products
If you receive a product that is materially different from the item confirmed in your order, please contact us.
We may request photographs of the item received and its packaging so that we can verify the issue.
Once confirmed, we will work with you to provide an appropriate solution at no additional standard return cost.
6. Change of Mind
Eligible products may be returned within the 30-day return period if you change your mind.
Please contact our customer support team before returning the product. We will provide the applicable instructions after reviewing your request.
The product should not be intentionally altered, damaged or misused.
7. Non-Returnable Items
Certain products may not be eligible for return where permitted by applicable law. These may include:
- Personalized or custom-made products
- Products specifically modified at the customer's request
- Items damaged through misuse or improper handling
- Products returned after the 30-day return period
- Items that cannot be identified as products purchased from Maploria
- Products subject to specific hygiene or safety restrictions, where applicable
This section does not limit rights that cannot legally be excluded under applicable consumer protection laws.
8. Return Authorization
A return request is not considered approved until you have received confirmation or return instructions from our customer support team.
We strongly recommend keeping all correspondence and any return tracking information until your request has been fully resolved.
9. Refund Processing
After an approved return is received and reviewed, or after our team otherwise confirms that a refund is appropriate, we will process the refund to the original payment method used for the purchase.
Please allow reasonable processing time.
After a refund has been issued by Maploria, your bank, card issuer or payment provider may require additional time to display the funds in your account.
These processing times are controlled by the relevant financial institution and are outside our direct control.
10. Refund Amount
Approved refunds generally cover the amount paid for the eligible returned product.
As Maploria offers free standard worldwide shipping, there is normally no standard outbound shipping charge to refund.
Any optional premium services or additional charges may be treated separately where applicable and permitted by law.
11. Lost Return Packages
Where a physical return is required, customers should retain proof of shipment and tracking information.
Maploria cannot guarantee responsibility for a return package that cannot be located and for which no valid proof of return shipment is available.
12. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We cannot guarantee cancellation after an order has entered processing, fulfillment or shipment.
If cancellation is no longer possible, you may request a return after receiving the order, subject to this policy.
13. Contact Us About a Return
For return and refund assistance:
Email: support@maploria.space
Phone: +1 (778) 723-7677
Maploria
19-7553 Humphries Crt, Burnaby, BC V3N 4K9, Canada