Shipping policy
At Maploria, we want the journey from our online store to your space to be as clear and straightforward as possible.
This Shipping Policy explains our shipping options, estimated delivery times and procedures for delivery-related concerns.
1. Free Worldwide Shipping
Maploria provides free standard shipping worldwide for eligible orders placed through Maploria.space.
There is no minimum purchase requirement for standard free shipping unless a specific promotion or checkout notice states otherwise.
2. Order Processing
Orders generally require processing before shipment.
Processing may include:
- Payment confirmation
- Order verification
- Product preparation
- Packaging
- Transfer to the applicable shipping carrier
Processing times may vary depending on order volume, product availability, weekends and public holidays.
Once an order has entered fulfillment, changes or cancellations may not always be possible.
3. Estimated Delivery Time
Our typical estimated delivery time is:
7–14 business days
The estimated period may vary according to the destination, carrier network and local delivery conditions.
Business days generally exclude weekends and public holidays.
4. Delivery Estimates
Delivery timeframes are estimates rather than guaranteed delivery dates.
Occasionally, an order may take longer because of circumstances outside our reasonable control, including:
- Customs inspections
- Carrier network disruptions
- Severe weather
- Public holidays
- Peak shopping seasons
- Local postal delays
- Incorrect or incomplete delivery information
- Remote delivery locations
- Transportation disruptions
We appreciate your patience if an unexpected delay occurs.
5. International Shipping
We ship to many destinations worldwide.
International orders may pass through customs or local import procedures.
Depending on the destination, local authorities may impose taxes, duties or other import-related charges.
Where such charges legally apply and are not collected at checkout, responsibility may rest with the recipient.
Maploria does not control customs decisions or local import processing times.
6. Shipping Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please carefully check:
- Recipient name
- Street address
- Apartment or unit number
- City
- Province, state or region
- Postal or ZIP code
- Country
- Contact information
If you notice an error after ordering, contact us immediately at support@maploria.space.
We will try to assist, but address changes cannot be guaranteed after fulfillment or shipment has started.
7. Tracking Information
Tracking information may be provided where available for the selected shipping method and destination.
Tracking updates can occasionally take time to appear after a package is transferred to a carrier.
In some international deliveries, tracking activity may temporarily pause while a shipment is transferred between logistics networks.
8. Multiple Packages
An order containing multiple products may occasionally arrive in separate packages.
This can occur when products are prepared or shipped through different fulfillment locations.
Separate package delivery does not necessarily mean that an item is missing.
If you are concerned about an incomplete order, please contact our support team.
9. Delayed Orders
If your estimated delivery period has passed and you have not received your order, please contact:
Include your order number and delivery details.
Our team will review the available shipping information and assist with the next appropriate steps.
10. Lost Packages
If tracking information indicates a potential delivery issue or a shipment appears to be lost, please contact us.
We may need to investigate the matter with the relevant delivery provider.
Depending on the outcome, we will work toward an appropriate resolution in accordance with our policies and applicable consumer law.
11. Delivered but Not Received
If tracking shows that a package has been delivered but you cannot locate it, please:
- Check the delivery location carefully.
- Ask other members of your household.
- Check with neighbors where appropriate.
- Contact the local carrier or postal office.
- Contact Maploria if the package remains missing.
We will review the situation and provide reasonable assistance.
12. Damaged During Delivery
If your order arrives damaged, please take clear photographs of the product and packaging.
Contact us at support@maploria.space and include your order number.
Please refer to our Return & Refund Policy for additional information regarding damaged products.
13. Contact Us
For shipping questions:
Email: support@maploria.space
Phone: +1 (778) 723-7677
Maploria
19-7553 Humphries Crt, Burnaby, BC V3N 4K9, Canada